Course Description

To register for a course and invoice your employer, send an email request to Economic Development. Mention your intention to register for the course and provide any necessary details. In your email, include information such as your name, contact details, the name of the course you want to register for, and any other employer information. 

Most everyone understands the importance of treating our organization's external customers with a high level of courtesy, service, and dignity. But it's equally important to treat our internal customers (our coworkers!) with the same level of politeness, respect, and civility. Whenever there's conflict, drama, or a lack of respect within our organization it will negatively impact our ability to operate efficiently and will hamper efforts to deliver great service to our customers. We Are Customers To Each Other.

Participants will learn to improve and strengthen communication skills, telephone, and greeting skills, as well as listening, asking questions, problem-solving, and managing difficult customers. After completing training, participants should be able to:

•  Understand the Expectations of Customers
•  Deal with Conflict
•  Manage a Difficult Customer
•  Create a Positive Telephone Service Image
•  Listen Actively to Understand Customer’s Expectations and Feelings
•  Understand the Concept of Tone of Voice Carries the Message